If you need any assistance with the shopping process, or if you have any questions that are not mentioned on this page, please feel free to get in touch with us.
The contact number is +(1)(870) 806-1637. You can also fill out the "Contact Us" form, and we will reply to you within 24 hours.
What should I do if the water flow becomes smaller after installing the refrigerator water filter?
It is possible that the air in the new filter element has not been completely expelled or the filter element is not installed properly. Please follow the instructions first and run the faucet for a few minutes until the water flow becomes stable. If the problem persists, check that the filter element is installed in place.
How often do I need to replace the filter cartridge of my water purifier?
Generally, we recommend replacing the filter cartridge every 6 months. However, the replacement time will also be adjusted according to your usage frequency and water quality.
What should I do if there is a bad odor on the water outlet of the refrigerator water filter/water purifier?
It may be that the filter cartridge needs to be replaced, or the inside of the unit needs to be cleaned. Please replace the filter cartridge first. If the problem is still unresolved, please contact our customer service for further guidance.
What should I do if I can't install the water purifier cartridge?
Please check if the filter cartridge model is correct and if it is damaged. The installation method may be wrong if the filter cartridge is correct and undamaged. Please reinstall it according to the product manual.
How about your after-sales service?
We provide professional after-sales service, including product use guidance, troubleshooting, etc. You can contact our customer service anytime if you encounter any problems during use.
How can I track the status of my order?
You can contact our customer service department for an update on the progress of your order at any time after we have shipped the goods for your order.
How do I know if it is safe for me to place an order online?
You can tell if your connection is secure by checking the status bar of your browser window. For example, if you see a full key icon or a closed lock icon (depending on the browser you are using), then the Secure Sockets Layer (SSL) is on, which helps to protect the information you are transmitting through the site. You can also check to see if the URL of the page you are on starts with "HTTPS." Most browsers will also provide additional security tips.
How do I modify or cancel an order that has already been submitted?
Once an order has been submitted, related information cannot be changed. If you need to make changes to your order, you must contact our customer service department directly.
